Shipping, Delivery, Returns and Subscription Policy

Last updated: 16 July 2026

This Shipping, Delivery and Returns Policy applies to orders placed through the Immunocal Singapore online store, which is operated by Fung & Goh Pharmaceutical Products Pte Ltd (“Immunocal Singapore”, “we”, “us” or “our”).

1. Order Processing

Orders for ready-stock items are generally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Orders placed on weekends or Singapore public holidays will be processed on the next business day.

Processing and delivery may take longer during:

public holidays;
promotional or sale periods;
periods of high order volume;
stock shortages;
adverse weather conditions;
courier service disruptions; or
other circumstances beyond our reasonable control.

If an item becomes unavailable after your order has been placed, we will contact you using the email address or telephone number provided with your order.

2. Local Delivery Within Singapore

Once an order has been processed, it will be handed over to our appointed logistics provider.

Local delivery is generally completed within 3–5 business days after the order has been processed and dispatched.

Delivery timeframes are provided as estimates only and are not guaranteed. We are not responsible for delays caused by courier service disruptions, weather conditions, incorrect delivery information, access restrictions or other circumstances beyond our reasonable control.

Tracking information will be sent to you by email once your order has been dispatched.

3. International Delivery

Where international delivery is available, orders may be shipped using GDex, FedEx International Economy or another appointed international courier.

International delivery times vary depending on:

the destination country;
customs clearance;
local import regulations;
courier service availability; and
other circumstances beyond our reasonable control.

Any delivery timeframe provided for an international order is an estimate only.

Tracking information will be provided once the order has been dispatched, where tracking is available.

International delivery may not be available for all Immunocal products or destinations. We reserve the right to reject or cancel an order if delivery to the stated destination is unavailable, restricted or not reasonably practicable.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before payment is completed.

A flat delivery fee of S$12 applies to orders below S$175. Free delivery applies to orders of S$175 or more.

Any promotional free-delivery offer will be subject to the terms and conditions stated in the relevant promotion.

Shipping charges are generally non-refundable, except where required by applicable law or where the return results from an error on our part.

5. Customs, Import Duties and Taxes

International orders may be subject to customs duties, import taxes, clearance fees, handling charges or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges:

are not included in the product price or shipping fee;
are payable by the customer; and
are determined by the relevant customs or governmental authority.

Before placing an order, customers are responsible for checking with the relevant customs or regulatory authority to confirm:

whether the products may be legally imported;
whether any permits, licences or approvals are required;
whether any quantity restrictions apply; and
the duties, taxes and fees that may be payable.

Customs requirements vary between countries and may result in delays, additional costs, rejection or confiscation of a shipment.

We are not responsible for delays or additional charges imposed by customs authorities.

Where a shipment is rejected, returned or confiscated because:

the product is restricted or prohibited in the destination country;
the customer failed to obtain a required permit or approval;
the customer refused to pay applicable duties, taxes or charges; or
the customer did not comply with local import requirements,

any refund will be subject to applicable law and may exclude:

original shipping charges;
return shipping charges;
customs duties and taxes;
courier handling charges; and
other costs incurred in connection with the shipment.

No refund will be provided for products confiscated or destroyed by customs where the confiscation or destruction resulted from the customer’s failure to comply with applicable import requirements, except where otherwise required by law.

6. Delivery Information

You must ensure that the following information is accurate and complete when placing an order:

the recipient’s full name;
delivery address;
unit number, where applicable;
postal code;
mobile or telephone number; and
email address.

This information may be shared with our appointed courier to enable it to complete the delivery or contact you regarding delivery arrangements.

We collect, use and disclose delivery information in accordance with our Privacy Policy and applicable data-protection laws. This may include disclosing information to logistics, payment and other service providers in Singapore or overseas where reasonably necessary to process and deliver your order.

We are not responsible for any loss, delay, failed delivery or additional charges resulting from incorrect or incomplete information provided by the customer.

Please contact us as soon as possible if you discover an error in your delivery information. We cannot guarantee that changes can be made after an order has been processed or dispatched.

7. Failed or Refused Deliveries

You are responsible for ensuring that someone is available to receive the parcel where required and for responding to reasonable delivery communications from the courier.

A parcel may be returned to us if delivery cannot be completed because:

no one is available to receive the parcel;
access to the delivery location is restricted;
the delivery information is incorrect or incomplete;
the customer does not respond to the courier;
the customer refuses delivery; or
the parcel is not collected from a designated collection point.

Where redelivery is requested, the customer may be required to pay the applicable redelivery charges.

Where a refused or failed delivery is returned to us, any deduction from the refundable amount will be limited to the actual and reasonable costs incurred as a direct result of the failed or refused delivery, to the extent permitted by applicable law. These costs may include:

the original shipping fee;
the return shipping fee;
customs duties or taxes;
courier handling charges; and
other costs reasonably incurred as a result of the failed or refused delivery.

If tracking information indicates that a parcel may be lost, or if it has not been delivered within a reasonable period after the estimated delivery date, please contact us. We will investigate the matter with the courier. Where the parcel is confirmed to be lost, we will provide an appropriate replacement or refund, subject to applicable law.

8. Change-of-Mind Returns

Due to health, hygiene, quality-control and product-safety considerations, Immunocal products are generally not returnable or refundable for change-of-mind reasons.

We do not accept returns because:

the customer no longer wants the product;
the customer ordered the wrong product or quantity;
the customer does not like the taste, texture or packaging;
the customer found the product at a lower price elsewhere;
the product has been opened, used or consumed; or
the product was not stored or handled in accordance with the stated instructions.

This does not affect any rights or remedies that cannot be excluded under applicable Singapore law.

9. Damaged, Defective or Incorrect Items

Please inspect your order promptly upon delivery.

a product was damaged during delivery;
the product packaging or seal was compromised;
you received an incorrect product;
an item is missing from your order; or
a product appears to have a manufacturing defect.

Please provide:

your full name;
your order number;
a description of the issue;
photographs of the outer parcel;
photographs of the shipping label;
photographs of the affected product and its packaging; and
any other information reasonably requested to assess the claim.

A clear unboxing video may assist with our assessment, particularly where an item is missing or the parcel appears to have been damaged or tampered with. However, each claim will be assessed based on the available evidence and the circumstances of the case.

Please retain the following items until we have completed our assessment:

the affected product;
the original product packaging;
the parcel packaging;
the shipping label; and
all contents received.

Do not consume or dispose of a product that is the subject of a damage, defect or incorrect-item claim before receiving further instructions from us.

10. Exchange, Replacement or Refund

After reviewing the information provided, we may request that the affected product be returned for inspection.

Where we verify that a product was damaged during delivery, defective, incorrectly supplied or missing from the order, we may, depending on the circumstances:

replace the affected product;
exchange it for the correct product; or
provide a refund for the affected item.

Any replacement will be subject to stock availability.

We will bear the reasonable return or replacement delivery costs where the issue resulted from an error on our part or a verified product defect.

Products returned without prior authorisation may not be accepted.

A claim may be rejected where the damage or issue resulted from:

misuse or improper handling;
failure to follow storage instructions;
exposure to excessive heat, moisture or other unsuitable conditions after delivery;
normal wear to the external delivery packaging that did not affect the product;
alteration or tampering by the customer or another person; or
insufficient information to verify the reported issue.

Nothing in this Policy limits any statutory rights or remedies available to customers under applicable Singapore law.

11. 12-Month Subscription Plan

By purchasing a 12-Month Subscription Plan, you agree to receive and pay for 12 monthly orders.

Your first payment will be charged when you place your subscription order. Each subsequent payment will generally be charged on or around the same calendar date each month using your selected payment method. If a month does not contain that date, payment may be charged on the last day of that month.

Each subscription order will receive a 10% discount from the prevailing regular product price at the time the payment is processed. Unless expressly stated otherwise, the discount does not apply to delivery charges, taxes or other fees and cannot be combined with another promotion, voucher or discount.

Subscription orders will be processed and delivered in accordance with the processing and delivery timeframes stated in this Policy. The monthly payment date is not the guaranteed delivery date.

The subscription is a fixed 12-payment commitment and cannot ordinarily be cancelled, suspended or terminated early by the customer. If your circumstances change, please contact us as soon as possible. We may consider requests for early cancellation or other arrangements on a case-by-case basis, but approval is not guaranteed.

You must maintain a valid payment method and ensure that your payment and delivery information remains accurate throughout the subscription term. If a payment is unsuccessful, we may contact you, attempt to process the payment again and suspend the corresponding delivery until payment is received.

The subscription will end automatically after the 12th successful payment. It will not automatically renew, and no further subscription payments will be charged unless you expressly purchase or agree to a new subscription.

We may suspend or terminate the subscription if we are unable to supply the subscribed product, if payment cannot be collected, or if continuing the subscription is not reasonably practicable. Where we terminate the subscription for reasons not caused by you, you will not be charged for future undelivered orders.

Nothing in this section limits any rights or remedies that cannot be excluded under applicable Singapore law.

12. Order Cancellations

Please contact us immediately if you wish to cancel an order.

An order may only be cancelled before it has been processed or dispatched. Once an order has been packed, handed over to the courier or dispatched, it cannot ordinarily be cancelled.

Where an approved cancellation results in payment-processing fees, administrative charges or other non-recoverable costs, these amounts may be deducted from the refundable amount to the extent permitted by law.

We reserve the right to cancel an order where:

an item is unavailable;
there is an error in the product price or description;
payment cannot be verified;
fraudulent or unauthorised activity is suspected;
delivery to the stated destination is unavailable or restricted; or
the order cannot legally or reasonably be fulfilled.

Where we cancel an order after payment has been received, we will refund the amount paid for the cancelled items, subject to applicable law.

13. Refund Processing

Once a refund has been approved and any required inspection has been completed, we will generally initiate the refund within seven business days.

Approved refunds will generally be made to the original payment method.

The time required for a refund to appear in your account will depend on the relevant payment provider, bank or card issuer. Processing times imposed by these third parties are beyond our control.

We may require the relevant product to be returned, received and inspected before processing a refund.

14. Contact Us

For delivery enquiries, damaged or incorrect products, returns or other order-related matters, please contact:

Fung & Goh Pharmaceutical Products Pte Ltd
Trading as: Immunocal Singapore
UEN: 200506924N
Address: 28 Tai Seng Street, #06-01 Sakae Building, Singapore 534106
Email: enquiry@funggohpharma.com.sg

Please include your order number when contacting us so that we can assist you more efficiently.

15. Changes to This Policy

We may update this Shipping, Delivery and Returns Policy from time to time to reflect changes to our delivery arrangements, business practices or applicable legal requirements.

Changes to this Policy will apply to orders placed on or after the effective date of the updated Policy. Unless otherwise required by law, an order that has already been placed will remain subject to the version of the Policy that was in effect at the time the order was placed.